Politique de remboursement

At Wesaro, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your item(s), we’re here to help.

Returns
- Eligibility: You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
- Condition: To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition.
- All tags must still be attached.
- Items must be returned in their original packaging.
- For hygiene and quality assurance reasons, the following items are not eligible for return:
- Final sale or clearance products, as these items are sold at a discounted rate and cannot be restocked.
- Any item that shows signs of wear, use, or alteration.

 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Original shipping costs are non-refundable, except in cases where the product was defective, or you received the wrong item.

Exchanges
- If you need to exchange an item for a different size or color, please contact us at infowesaro@gmail.com within 30 days of receiving your order.
- Exchanges are subject to stock availability. If the item you want is out of stock, you will be offered a refund or store credit.

Return Shipping
- Customer pays return shipping unless the item was defective or you received the wrong product.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- If the return is due to a defect or error on our part, we will provide a pre-paid return label.

Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund at no cost to you.

How to Initiate a Return or Exchange
- To start a return or exchange, contact us at infowesaro@gmail.com with your order number and details of the issue.
- Once your return request is approved, we will provide you with return instructions.

Late or Missing Refunds
- If you haven’t received a refund yet, please:
- Check your bank account.
- Contact your credit card company (it may take some time before the refund is officially posted).
- If you’ve done all of this and still haven’t received your refund, please contact us at infowesaro@gmail.com.